RDP Session not connecting AND Microsoft Defender 365

Mike Prentice 21 Reputation points
2021-09-14T20:06:35.347+00:00

I recently purchased Visio Subscription via Plan 2. Apparently, in doing so I have now activated this Microsoft Defender service. As a result, I am unable to do work-based activities; namely launch RDP. This is a real problem and unsure who/where/how to get real support to fix this but it is something that needs to be addressed. I also am unable to lunch certain sites via Outlook. I requested a password to be reset, then send you the link via email and I open it up and poof MS Defender saying No. This is my belief that RDP no longer works as it worked before no issue, now it does not.

I get the generic invalid credentials message. I am looked up a number of sites to fix the problem and at this point, my network connection on my work laptop is SO BAD, I am using my mobile hotspot as the network configuration is so messed up.

I have turned it off, that did not fix any problem. I then turned off the Windows firewall, which made it worse as in I could not get to any webpage and my network connection to my home wifi no longer will connect.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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Accepted answer
  1. Dave Patrick 426.3K Reputation points MVP
    2021-09-14T20:21:12.553+00:00

    Might try from PowerShell from source and target (use target address in both cases).

    Test-NetConnection -ComputerName "192.168.49.142" -CommonTCPPort "RDP" -InformationLevel "Detailed"

    --please don't forget to upvote and Accept as answer if the reply is helpful--


3 additional answers

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  1. Mike Prentice 21 Reputation points
    2021-09-15T13:59:42.647+00:00

    It indirectly helped determine what the real cause was. It seems the Admin person did create a domain but did not tell me the domain name. So I assumed no domain while logging in. Thus it really was a login error, not anything else. The confusion was also complicated as I created a new profile on my Windows laptop AND installed a Visio Plan 2 software where suddenly I could not launch certain sites. This pushed the direction towards an internal networking configuration error, which can happen with RDP. In the end, it was the fact I did not know the domain name of the server I was logging into.

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  2. Dave Patrick 426.3K Reputation points MVP
    2021-09-15T14:01:43.37+00:00

    Glad to hear problem is sorted out.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Mike Prentice 21 Reputation points
    2021-09-16T13:36:41.877+00:00

    I accepted the answer but technically it was not the answer. It helped find the answer. Hopefully the additional comments will help anyone else with this issue.

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