how to fix window stop code: system service exception

Question

After I installed a new version of Window 10, I kept having blue screen issues. When I updated from Windows 10 to 11, it got worse—my PC restarts by itself after I play some games.

Answer 1

Sorry for the delay in reply. I've been offline.

Thanks.

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The minidumps you provided do not reference any drivers, but they all point to the system process "svchost.exe" as the cause of the crash. Since each crash shares the same stop code, "CRITICAL_PROCESS_DIED", there's a strong possibility that "svchost.exe" is corrupted or damaged.

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I think it's a good idea to try the SFC (System File Checker) to fix possible corrupted system files before trying anything more intrusive.

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow

Note: Pay close attention to the results of the commands. This will help you determine whether the procedure was completed successfully or if there was a problem. If you get any errors, let me know the error message that was displayed.

3. Restart the PC.

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After restarting the PC, see if the system will work stably.

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If the blue screen occurs again, please share the minidump it created.

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Feel free to ask back any questions.

Answer 2

Hi. I'm David, and I'm happy to help you.

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Blue screen issues can have several reasons. It is necessary to investigate.

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Please see if your computer created minidump files.

These files are in "C:\Windows\Minidump".

(If you don't have a "Minidump" folder, check if it is in the plural "Minidumps".)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

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I await your reply.