issue with intune install and uninstall

Derrick Gordon 1 Reputation point

I work at a college in the IT department need some help, trying to install some software with intune. We have over 350 laptops on campus that need the updated software. I have followed the intune instructions on setting up the program; I need to uninstall the old software and install the new one in its place, but when we look into intune we getting an error that says there is a failure (App installation failed). I can't figure out what the issue is. Here is a snapshot of the information. 132422-lockdown.jpg

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
650 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
2,760 questions
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  1. Lu Dai-MSFT 24,521 Reputation points Microsoft Vendor

    @Derrick Gordon Thanks for posting in our Q&A. From your description, did you mean that you want to uninstall the old version and install the new version application? If there is anything misunderstanding, feel free to let us know.

    To clarify this issue, we appreciate your help to collect some information:

    1. Have you uninstalled the old version application?
    2. Please make sure the install command is silent command.
    3. Please check if there is any error message in IME log under C:\ProgramData\Microsoft\IntuneManagementExtension\Logs

    If there is anything update, feel free to let us know.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Phill C 6 Reputation points

    I would try running those commands on your machine to ensure they work first, for both the install and uninstall commands.
    To uninstall, I personally include the required files used to install, so you're not having to rely on any other local files being replicated or present.

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  3. Rahul Jindal [MVP] 7,536 Reputation points MVP

    Why is the installer lockdown running from c:\temp? What all have you wrapped in the win32 app? Also, does the lockdown installer run properly with /s that you have included in the command line?

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