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Hi, good day!
When was the last time it worked properly? Have you tried the wired headphones on another computer?
Please try to plug the wired headphones into both front and rear jacks. Make sure the inline volume control is not set to minimum or 0 and is not muted.
Please try the following general troubleshooting steps in the support article below to help solve the audio problem.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.
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