Office 365, Visio, and Microsoft EA licensing

Question

My company has a Microsoft EA agreement in place with a bunch of E3 licenses. We are attempting to move away from Office 2016 and into Office 365 (Microsoft 365 Apps for Enterprise) but my management has some confusion over licensing. According to this page: https://support.microsoft.com/en-us/office/visio-for-the-web-faq-e6647040-2fca-42ec-9fa5-d16a4e39e0ee Visio Plan 1 and Visio Plan 2 are available at no additional cost. However, when we attempt to log into Visio for the web with an account that has an E3 license, we are told we are not licensed for the application. Additionally, if we install the desktop app we are also told we are not licensed to sign-in and use all the features.

I saw this thread: https://techcommunity.microsoft.com/t5/visio/visio-online-with-e3-licensed-users-view-create-file/m-p/127005 from 2017 saying an additional license still needs to be purchased, which conflicts with the information on the first link.

Can anyone clear this up for me so I can report back to my management?

Answer 1

But the question was about the information in my first link. According to that page Visio for the web Plan1 and Plan 2 is supposed to be available to all Microsoft 365 Commercial license plans.

I was able to contact a licensing specialist and they pointed out that the rollout of Visio for the web for commercial customers just started in August and will take about 6 months to enable it for all Azure AD tenants.

Answer 2

Hi @
Do you mean you're using Office 365 E3 license but you cannot use Visio for Web?
Do you sign in Visio for Web with Microsoft account for Office 365 E3 license?
I suggest you check the detail version of Microsoft 365 you're using, please refer to this support article:
https://support.microsoft.com/en-us/office/what-microsoft-365-business-product-or-license-do-i-have-f8ab5e25-bf3f-4a47-b264-174b1ee925fd
Try to post the result here, I'm glad to help you.

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