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Microsoft doesn't recognise that I have renewed my subscription for 365 Is this a common problem?
Any ideas how to fix it as the AI bot sends me round in circles
Miscellaneous topics that do not fit into specific categories.
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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I'm having the same problem. Opted for 365 Personal Classic and now the system doesn't recognise that I have a subscription. So I can't emails I've saved to my PC folders. Did anyone help resolve your question?
@Jean,
I recommend that you start your own thread so that it gets more attention.
The current thread hasn't received any follow-ups from the original poster since August.
Is the previous subscription expired? If there is a little time left, maybe there is a delay in displaying the correct information.
Also/alternatively, you can try signing out and then signing back in.
Thanks for your time. I downgraded to basic and paid the new yearly fee with notification from Microsoft. I find it difficult to believe that a tech company like MS cannot coordinate my renewal with any date difference due to renewing early?! I have tried signing out and in again, no difference. perhaps I will leave it a few days and see if their system catches on to my renewal even though my account does have my recent payment listed - a mystery!!