Share via

Bluetooth Connection Issues

Aj 0 Reputation points
2025-08-29T22:32:38.88+00:00

When attempting to connect a Bluetooth device, the message "couldn't connect" appears, and Bluetooth does not show up at all in Device Manager. What steps can be taken to troubleshoot this issue?

Windows for home | Windows 10 | Devices and drivers
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Estrella721 39,780 Reputation points Independent Advisor
    2025-08-29T23:07:31.3233333+00:00

    Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

    It seems your device is missing the Bluetooth driver. We will need to reinstall it from your PC manufacturer’s website.

    1. What is the make and model of your device?

    In the search bar, type MSINFO32 and hit Enter.

    Please share a screenshot of that window.

    1. When did the issue start, and were any changes made to your computer before it occurred?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.