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Realtek Audio not working and Device manager reports
"This device cannot start. (Code 10)
The policy object does not exist when it should"
How can I fix this issue?
Regards
1
Open the Settings App.
Go to System - Troubleshoot - Other Troubleshooters.
Run the Audio Troubleshooter from there, to see if that can find and fix the problem.
2
If that process does not resolve the problem, go to the support page for your PC on the manufacturers website, then from there, download and re-install (not update) the version of Realtek HD Audio drivers they provide.
thanks for your advice.
Audio troubleshooter did not solved it.
Reverting back to the manufacturer's driver did not solve the issue either.
According to the message it refers to a "policy object missing" ...
Any advice on how to pinpoint the missing policy object and how to "restore it"?
br
Open Device Manager, and expand the Sound section, please provide a screenshot of that full window.
Thank you for the screenshot, that indicates the Realtek HD Audio drivers are still not installed correctly, did you download the recommended Realtek drivers direct from the support page for your PC on the manufacturers website.
Yes this is the HP recommended driver for this Equipment from HP's Support site. There is no newer version there.
Any advice more than welcome
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I had this EXACT same problem and error message on an HP laptop. I had this driver installed
I went out to RealTek's page and downloaded what they had in their R283 package of drivers and CODECs for Windows 7,8,8.1, and 10. The file is a whopping 259 MB, so it took a LONG time to download. But, after I installed those older drivers, all works well:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 25%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Great Pete. How did you find it on RealTek's site. I tried several searches using CODECs for Windows 7,8,8.1, and 10, and for R283 but did not find anything that made sense. Could you send me a link? Please.
yeah. Sorry. That was a bit tricky (I actually found it in YouTube video). Here is the link: https://www.realtek.com/Download/List?cate_id=593&menu_id=298
My Norton app then tried to install newer drivers over these older ones (which were now working -- not sure where Norton got the newer ones from), but I disallowed it. I think that was what caused the problem.
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Hi Pete. I have same problem - no sound - Realtek audio not working - code 10. I am not very tech savvy but have tried many things including troubleshooting on both microsoft and HP, plus uninstalling Realtek audio and restarting computer. I have been trying to download the R283 package driver you suggested all day. First time it timed out. Now on about 2 hours and only halfway there. Is there another solution? I have a HP spectre laptop. I am really frustrated. Thanks
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This works. I have an HP laptop and Norton Driver Utilities, and the sound was gone after an update. I tried all the troubleshooting tips, and nothing worked until I did the download. Thanks!
