Application Request Routing Install Error

zhenle 1 Reputation point
2021-09-16T01:39:26.807+00:00

Application Request Routing install to fail. The following is the installation log
Env: Windows Server 2008 R2 IIS 7.5

Action 08:39:53: InstallFiles. Copying new files
InstallFiles: File: requestrouterhelper_x86.msi, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 577536
InstallFiles: File: requestrouterhelper_x64.msi, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 659456
InstallFiles: File: license.rtf, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 4783
InstallFiles: File: gzip.dll, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 121744
InstallFiles: File: gzip.dll, Directory: C:\Program Files (x86)\IIS\Application Request Routing\, Size: 104824
InstallFiles: File: requestRouter.dll, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 413064
InstallFiles: File: requestRouter.dll, Directory: C:\Program Files (x86)\IIS\Application Request Routing\, Size: 381816
InstallFiles: File: requestRouter.dll.mui, Directory: C:\Program Files\IIS\Application Request Routing\en-us\, Size: 21392
InstallFiles: File: requestRouter.dll.mui, Directory: C:\Program Files (x86)\IIS\Application Request Routing\en-us\, Size: 21368
InstallFiles: File: ArrPerfCounters.man, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 19613
InstallFiles: File: ARR_ReadMe.htm, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 3608
InstallFiles: File: requestRouterRSCA.dll, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 153488
InstallFiles: File: requestRouterRSCA.dll, Directory: C:\Program Files (x86)\IIS\Application Request Routing\, Size: 132472
InstallFiles: File: scavenge.exe, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 141184
InstallFiles: File: arr_schema.xml, Directory: C:\Windows\system32\inetsrv\config\schema\, Size: 23489
InstallFiles: File: serverprovider.h, Directory: C:\Program Files\IIS\Application Request Routing\, Size: 3707
InstallFiles: File: Microsoft.Web.Management.Arr.dll, Directory: , Size: 96648
InstallFiles: File: Microsoft.Web.Management.Arr.resources.dll, Directory: , Size: 13192
InstallFiles: File: Microsoft.Web.Management.Arr.Client.dll, Directory: , Size: 354680
InstallFiles: File: Microsoft.Web.Management.Arr.Client.resources.dll, Directory: , Size: 127864
InstallFiles: File: webfarm.xml, Directory: C:\Windows\system32\inetsrv\config\schema\, Size: 7422
InstallFiles: File: Microsoft.Web.Management.WebFarm.dll, Directory: , Size: 42360
InstallFiles: File: Microsoft.Web.Management.WebFarm.Resources.dll, Directory: , Size: 13704
InstallFiles: File: Microsoft.Web.Management.WebFarmClient.dll, Directory: , Size: 148880
InstallFiles: File: Microsoft.Web.Management.WebFarmClient.Resources.dll, Directory: , Size: 66448
Action 08:39:54: CleanPerfCounters.
WixQuietExec:
Action 08:39:54: InstallPerfCounters.
WixQuietExec:
Action 08:39:54: IISBeginTransactionCA.
Action 08:39:54: IISRollbackTransactionCA.
Action 08:39:54: IISCommitTransactionCA.
Action 08:39:54: IISExecuteCA.
1: IISCA IISExecuteCA : Begin CA Setup
1: IISCA IISExecuteCA : CA 'ExecuteInstallModuleCA' completed with return code hr=0x8007000d
1: IISCA IISExecuteCA : CA 'IISExecuteCA' completed with return code hr=0x8007000d
1: IISCA IISExecuteCA : End CA Setup
CustomAction IISExecuteCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 08:39:54: InstallFinalize. Return value 3.
Action 08:39:54: Rollback. Rolling back action:
Rollback: IISExecuteCA
Rollback: IISCommitTransactionCA
Rollback: IISRollbackTransactionCA
Rollback: IISBeginTransactionCA
Rollback: InstallPerfCounters
Rollback: CleanPerfCounters
Rollback: Copying new files
Rollback: IISExecuteCA
Rollback: Updating component registration
Rollback: CheckForSharedConfiguration
Action ended 08:39:55: INSTALL. Return value 3.
Action ended 08:39:55: ExecuteAction. Return value 3.
Action 08:39:55: FatalError.
Action start 08:39:55: FatalError.
Action 08:39:55: FatalError. Dialog created
Action ended 08:39:56: FatalError. Return value 2.
Action ended 08:39:56: INSTALL. Return value 3.
=== Logging stopped: 2021/9/16 08:39:56 ===
MSI (c) (04:0C) [08:39:56:272]: Product: Microsoft Application Request Routing 3.0 -- Installation failed.

MSI (c) (04:0C) [08:39:56:279]: Windows Installer installed the product. Product Name: Microsoft Application Request Routing 3.0. Product Version: 3.0.05311. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

Internet Information Services
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Sam Wu-MSFT 7,126 Reputation points Microsoft Vendor
    2021-09-16T06:15:05.94+00:00

    @zhenle

    How did you install Application Request Routing? Did you install it through the Web Platform Installer? According to this link, some products have end of support and sunsetting: Web Platform Installer - End of support and sunsetting the product/application feed.

    But you can install the Application Request Routing from this link: Application Request Routing.


    If the answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.