Azure Postgres Flexible Server is down

Question

Azure Postgres Flexible Server is down

Roberto Noorduijn Londono | The Ocean Cleanup 0

Hi,
Our postgres flexible server is down since yesterday 3 in the morning. The nothing is working on it and there are no logs saying what the issue is. I have tried creating support requests, but despite my best efforts to do this I can not seem to create one. I am desperately reaching out here to see if there is anyway we can get our database back.

Anonymous

2025-09-02T09:21:22.6866667+00:00

Hello Roberto Noorduijn Londono | The Ocean Cleanup,

Thanks for sharing your query on Microsoft Q&A!

Could you please share the details requested in the private message for further investigation.

Can you confirm have you done any recent changes or upgrades to the server?

If possible, could you please share screenshots for better understanding? In case the information is sensitive, you may share them via private message instead of comments

Thanks!

Kalyani
Anonymous

2025-09-03T10:30:24.57+00:00

Hi Roberto Noorduijn Londono | The Ocean Cleanup,

Hope you're doing well.

Just checking in could you please confirm the details requested in the private messaging section? This will help us better understand your scenario and provide the most appropriate solution for your issue.

Looking forward to your response.

Thanks,

Kalyani
Anonymous

2025-09-04T09:24:57.7066667+00:00

Hi Roberto Noorduijn Londono | The Ocean Cleanup,

We noticed we haven't received a response from you regarding the last update. If you've found a resolution, we’d greatly appreciate it if you could share it with the community, as it might benefit others. If not, please let us know, and we’ll provide further details and do our best to assist you.

Thanks!

1 answer

Your answer

Anonymous

2025-09-02T09:21:22.6866667+00:00

Hello Roberto Noorduijn Londono | The Ocean Cleanup,

Thanks for sharing your query on Microsoft Q&A!

Could you please share the details requested in the private message for further investigation.

Can you confirm have you done any recent changes or upgrades to the server?

If possible, could you please share screenshots for better understanding? In case the information is sensitive, you may share them via private message instead of comments

Thanks!

Kalyani
Anonymous

2025-09-03T10:30:24.57+00:00

Hi Roberto Noorduijn Londono | The Ocean Cleanup,

Hope you're doing well.

Just checking in could you please confirm the details requested in the private messaging section? This will help us better understand your scenario and provide the most appropriate solution for your issue.

Looking forward to your response.

Thanks,

Kalyani
Anonymous

2025-09-04T09:24:57.7066667+00:00

Hi Roberto Noorduijn Londono | The Ocean Cleanup,

We noticed we haven't received a response from you regarding the last update. If you've found a resolution, we’d greatly appreciate it if you could share it with the community, as it might benefit others. If not, please let us know, and we’ll provide further details and do our best to assist you.

Thanks!

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

Calling Microsoft Azure Support (use your country-specific number: https://azure.microsoft.com/en-us/support/options/). If you have a Microsoft Premier or Unified Support plan, use your TAM/CSA contacts for escalation.

Did you attempt a restart? Check if Point-in-time restore (PITR) is available to another server:

Go to Backups > Restore > choose a timestamp before the outage.
Create a new server and verify connectivity.

Please 'Upvote'(Thumbs-up) and 'Accept' as answer if the reply was helpful. This will be benefitting other community members who face the same issue.

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Azure Postgres Flexible Server is down

1 answer

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