I cancelled

Question

I am whittnie Cox I cancelled the subscription and you still charged me 10 dollars and some change I want my money refunded please and thanks you all was not authorized to use my back up card

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

I understand how frustrating it is when you have already canceled your subscription but are still being charged. Have you double-checked your Microsoft account to see whether you are being charged for the same subscription, or if you might have another Microsoft account? Also, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find it, please follow these steps to cancel your subscription: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/ and sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'. > Type "Chat with an agent" and press Enter > Click "Contact support" at the bottom > Select the product you need help with > Follow the prompts.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.