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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi, good day!
I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.
Please visit the link below to contact customer support live chat.
https://support.microsoft.com/contactus/
Make sure to sign in your Microsoft Account
Select the product you need help with
Click "Get Home support" then describe your issue
Click "Contact Support" tab above
Reselect the product you need help with.
Select "Billing and Payment updates" then click Confirm
Click "Chat with a support agent in your web browser"
Confirm your email then click Confirm