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Question

Dear Support Team,

I am writing regarding my certification exam on 29 August 2025. During the exam, I experienced a severe skin condition that caused uncontrollable itching. I have a diagnosed dermatological condition, and unfortunately, the situation made it very difficult for me to remain still.

The proctor misunderstood my movements and terminated the exam, assuming misconduct. I would like to clarify that I was not attempting any unfair behavior, but rather struggling with a medical issue beyond my control.

I kindly request a review of my case and consideration for a retake of the exam without additional fees. I am also willing to provide medical documentation confirming my condition.

I truly value the integrity of the certification process and I hope my situation can be accommodated fairly.

Thank you for your understanding and support.

Sincerely,

EMAD SALAH SAROUFIM

<Mod remove PII> <Mod remove PII>

Answer 1

when i spoke with peason vue the talk this

• It appears that Case number 13<removed PII> has been created for security purposes. Based on the security irregularities detected, we are requiring future exams to be taken in person at a test center. We sincerely apologize for the inconvenience, but we regret to inform you that your exam session was revoked due to a policy violation. Unfortunately, as per our guidelines, we cannot make exceptions in this case. We understand this may be disappointing, but the decision is in line with our security and policy standards.

Answer 2

Hey there, emad salah saroufim

Sorry to read that you have had difficulty completing the exam. Please can you reach out to the training support team by submitting a ticket via the support links here:

For technical issues with exam delivery For technical issues with an exam delivery, contact our Exam Delivery Partners:

• Pearson VUE Support
• Certiport Support For Exam appointment and scheduling issues For issues with exam appointments or scheduling, contact our Exam Delivery Partners:
• Pearson VUE Support
• Certiport Support

You can find other ways to reach out to the training team via this article here: https://learn.microsoft.com/en-us/credentials/support/help

Hopefully, they can look into this and reschedule the exam for you.

Thanks,
Nathan

Answer 3

Hi @emad salah saroufim ,

Microsoft Training & Certification is supported on their own location:

Microsoft Credentials Support / Learning

Please create your support request there and the Microsoft Learn/Cert staff will assist you.

Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

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Pearson VUE Support:

Pearson VUE - Customer Service

Pearson VUE - Chat

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Regards

Andreas Baumgarten