Outlook desktop emails - cursor jumps to bottom when clicking back into email

Question

I use New Outlook desktop for writing emails, and I have it set up to pop out the email window when I am writing new or replying to an email thread. If I start the email/reply, then click somewhere outside of the email window, then click back in, my cursor jumps to the very bottom of the email. This is especially frustrating when it is a reply to a very long email thread. Why is this happening and how can I fix it? Do not suggest "use the web version" or "write your emails in the reader pane". I want this thing to work like it had always worked in the past. Jumping to the bottom of the email serves zero purpose.

Answer 1

Hi @Kat Harding, 

Thank you for reaching out to the Microsoft Q&A forum and sharing your experience with the cursor behavior in New Outlook.  

Thank you again for reaching out and sharing your experience with the cursor behavior in New Outlook. I truly understand how important it is for your email workflow to remain smooth and consistent, and I appreciate your patience as we look into this further. 

Based on your description, it's clear that you’d like the email window to function as it did previously. 

To help us better understand your situation and provide the most accurate support, I’d like to ask for a quick clarification: 

1. Did this issue begin after switching from Classic Outlook to New Outlook, or has it been present since the transition? 
2. Or have you been using New Outlook without any problems until now, and this behavior only started happening today? 

Your response will help us determine whether this is related to a recent change or update, and guide us toward the most suitable solution for your setup. Please feel free to reply at your convenience. We’re here to assist you every step of the way. 

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.