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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 9%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Hey guys, first post here. At the moment I have a Lenovo ThinkPad, when setting it up it let me put my Face ID and Pin code, but not my Finger print. Now it doesn't let me change my pin nor face id, it says like "this option is currently unavailable" and below it says "Something went wrong, try again later". A few solutions I've tried are: Updating the drivers, uninstalling and installing the drivers, starting the windows biometric service. I'll put a picture of the problem. Beforehand, thanks for the help!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 18%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Hi, good day!
Are you signing in with a personal, school, or work account?
If so, press Windows key +I to open Settings > Accounts > Access work or school > select the account, then choose Disconnect.
Restart your computer.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Hello Mr. John, sorry for getting to you this late. First, I'm completely grateful with your help, it worked wonders, most likely my college had some restrictions and that affected the usage of Windows Hello.
Now, I have another question, I had to link back my college account for my One Drive to be synced, the Windows Hello went back to the same problem, is there a way I can have both without them interfering with each other?
I suggest to remove Windows Hello PIN so other Windows Hello options would be removed as well.
Re-setup your PIN, followed by other Windows Hello options.
This will reset Windows Hello data, and should help you to fix the issue.
If the issue still persists, refer other suggestions in this fix:
https://www.kapilarya.com/windows-hello-not-working-in-windows-11-10
Let us know if this helps!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
Hello Kapil, thanks for the comment, Mr. John manage to found the problem. Long story short, I had my college account also linked, which had some restrictions that didn't let me use/do some things.
Once again, thank you!
