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Not receiving external email

Anonymous
2025-09-06T11:35:07.7566667+00:00

Hello

Please i need your help on this issue.

Not receiving external email.

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  1. Ahmed Masoud 165 Reputation points
    2025-09-21T23:56:29.32+00:00

    Hi,

    This usually requires checking whether the issue is user-specific or organization-wide.

    A good next step is to run a Message Trace in the Exchange Admin Center (under Mail Flow) this will show you if emails are being delivered, redirected, or blocked, and help narrow down the cause.

    I’ve shared a full step-by-step troubleshooting video here that covers all checks: https://youtu.be/b0lfn74B_H4

    Hope this helps!

    Best regards,

    Ahmed Masoud

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