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passcode not received via email

Krysia M 0 Reputation points
2025-09-08T14:20:54.99+00:00

You sent me a passcode to my email ******@hotmail.com so I can verify my other email ******@hotmail.com I'm using...have not received passcode yet to ******@hotmail.com. it is blocking your emails ? not sure so have not received it

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  1. Eyjey116 2,800 Reputation points Independent Advisor
    2025-09-08T15:11:23.3066667+00:00

    Hi! My name is Aj and Im an Independent Advisor here to help! I understand your frustration. Please try to check junk/spam folder, other folders and resending the code again. But if it wont work try to use the "Sign in Helper" tool here https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    If none of these work you will have to submit the form at https://account.live.com/acsr to prove ownership, since support agents cannot manually send codes. After submission kindly allow 24-48hours for verification.

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