Cannot sign into GroupMe

Question

I am in a constant loop trying to sign into GroupMe.

When I use my ******@gmail.com to log-in it says the account has been deleted.

When I click forgot password to get a new password - it doesn't send anything to my email.

When I try to create a new account it says there's already an account with that email.

When I followed each of these:

1. Try logging in with your phone number instead of your email. GroupMe is primarily phone-number–based, and sometimes accounts are created with the phone as the primary credential while the email doesn’t fully attach.
2. Check if your email is already tied to a Microsoft account. GroupMe is owned by Microsoft, so it sometimes redirects logins through Microsoft accounts. Try going to account.microsoft.com and see if that email is already registered there. If it is, log in with that account when GroupMe asks.
3. Clear cache / use incognito mode / try another browser or the mobile app. Sometimes old cookies cause errors during registration.
4. Try “Forgot password” on the Microsoft login page instead of GroupMe’s. If your email is a Microsoft account (even if you didn’t realize you created one), resetting the password there may let you sign in.
5. If none of that works → contact GroupMe support. They can manually release or verify the email if it’s stuck. You can submit a request here: GroupMe Support.

NOTHING WORKED. I NEED HELP. I SIGN INTO MICROSOFT AND I'M ASKED TO PUT MY PHONE # IN AND THIS IS WHAT HAPPENS:

• Sorry, an unknown error occurred. Please try again or contact GroupMe support

Answer 1

There is also a direct link to reach GroupME support. https://occclientglobal.iconchannelserviceprod.microsoft.com/?organizationid=a8c967f2-d0c0-4bfc-a40f-6c7f603fb3b8&partnercode=groupme&locale=en-us

Answer 2

Hello Tina. I see you're having login issues with GroupMe and can't get past the login loop, even after trying the usual fixes. Let's figure this out. It seems your account might be in a weird state, deleted but still connected to your email. This can happen if the account wasn't fully removed from GroupMe's system.

Also, your email could be connected to a Microsoft account, causing GroupMe to try logging in through that. If your Microsoft account isn't working right, it could mess up the GroupMe login.

Too many failed login attempts or a problem with your app/browser cache might also be causing the unknown error when you log in with your phone number.

Here’s what to do. Try logging in via the GroupMe app, using your phone number first, then your email. If it says account deleted, check account.microsoft.com to see if your Gmail is connected to a Microsoft account. If it is, reset the password and try logging into GroupMe via Microsoft.

If the Forgot Password link doesn't work, your account is likely stuck. Contact GroupMe support directly and ask them to release or verify your email. Here’s the link: https://support.microsoft.com/en-us/office/how-do-i-contact-groupme-customer-services-906e6ade-807e-46b3-ba6c-510cd01a0647

Are you logging in via the app or the web? Have you ever linked your Gmail to a Microsoft account?

Let me know how it goes.