Share via

Password Change

Shane Thurber 0 Reputation points
2025-09-09T10:40:33.6666667+00:00

I have reset my password in my company portal, "Image" and that took my new password, no matter what I type for my computer's password, it will not take. The password that "Image" accepted, is acceptable, and it makes no sense why I cannot change the password that I login with, etc.

Windows for business | Windows Client for IT Pros | User experience | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Domic Vo 23,405 Reputation points Independent Advisor
    2025-09-09T11:58:05.6666667+00:00

    Dear Shane Thurber,

    In many cases, this may be due to a delay in synchronization between your organization's identity system and your local device. We recommend ensuring your PC is connected to the internet and allowing a few minutes for the password change to propagate. If the issue persists, try logging in with your previous password or using the “Forgot Password” option on the Windows login screen, if available.

    Additionally, if your device is joined to Azure AD or a local domain, your IT administrator may need to manually sync credentials or verify group policy settings.

    I hope this helps. Just kindly tick Accept Answer that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    Best regards,

    Domic Vo

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.