I am getting invoice for Subscription which is not subscribed by me

Question

I am getting bill invoice for for following subscription :-

Subscription name: Professional Direct support

I am not seeing this subscription in my 'Subscriptions' list . And also not subscribed this before .

Any one Experienced this issue ?

Answer 1

Connected with support team seems like subscription was accidentally subscribed with another subscription and team is working on it to deallocate the subscription

Answer 2

@Mubashir V - Thanks for reaching out and raising the support ticket.

Reiterating the solution for broader audience .

Looks like there are unintended charges incurred on the account as a result of the Professional Direct support plan ID which you may have accidentally purchased while signing up for the Pay-As-You-Go subscription

The Professional Direct support plan is a commitment plan that charges you an amount monthly and, it enables you raise a technical ticket on Azure and it is basically for Business-critical dependence use.

To prevent further charges by the Professional Direct support plan the following needs to be done:

1. You would have to cancel the support plan from your end as it has come back active. For steps on how to do this click the link: cancel-azure-subscription
2. After cancellation, we would have to permanently delete the support plan.

Hope that helps.

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