I am getting invoice for Subscription which is not subscribed by me

Mubashir V 101 Reputation points
2021-09-16T13:55:32.843+00:00

I am getting bill invoice for for following subscription :-

Subscription name: Professional Direct support

I am not seeing this subscription in my 'Subscriptions' list . And also not subscribed this before .

Any one Experienced this issue ?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Mubashir V 101 Reputation points
    2021-09-17T17:12:00.29+00:00

    Connected with support team seems like subscription was accidentally subscribed with another subscription and team is working on it to deallocate the subscription


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  1. Monalla-MSFT 12,596 Reputation points
    2021-09-17T17:25:02.403+00:00

    @Mubashir V - Thanks for reaching out and raising the support ticket.

    Reiterating the solution for broader audience .

    Looks like there are unintended charges incurred on the account as a result of the Professional Direct support plan ID which you may have accidentally purchased while signing up for the Pay-As-You-Go subscription

    The Professional Direct support plan is a commitment plan that charges you an amount monthly and, it enables you raise a technical ticket on Azure and it is basically for Business-critical dependence use.

    To prevent further charges by the Professional Direct support plan the following needs to be done:

    1. You would have to cancel the support plan from your end as it has come back active. For steps on how to do this click the link: cancel-azure-subscription
    2. After cancellation, we would have to permanently delete the support plan.

    Hope that helps.

    Please feel free to "Accept as Answer" and "Upvote" so it can be beneficial to the community.

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