Cannot download Windows Updates. Getting Download error with 0x80004002

Question

I cannot download any Windows Updates on my computer, or other computers, they get stuck on downloading 0% when they are needed to update.

The uploads stay at 0% when I click Retry All...

It just goes to Download Error - 0x80004002

I've tried all of the following..:

1. Run Windows Update troubleshooter: Windows provides a built-in troubleshooter that can automatically detect and fix common Windows Update problems.

1. Reset the Windows Update components: Sometimes, the Windows Update components can become corrupted, leading to issues with updates. You can reset these components by following these steps:

• Press the Windows key + X and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)."
• Type the following commands one by one, pressing Enter after each: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver

---

Copy

 **ren C:\Windows\SoftwareDistribution SoftwareDistribution.old** 

 **ren C:\Windows\System32\catroot2 catroot2.old** 

---

Copy

 **net start wuauserv** 

 **net start cryptSvc** 

 **net start bits** 

 **net start msiserver** 

• After running these commands, restart your computer and try updating again.

1. Clear the Microsoft Store cache: If you're experiencing issues with the Microsoft Store, clearing its cache might help. Here's how to do it:
   • Press the Windows key + R to open the Run dialog box.
   • Type "wsreset.exe" (without quotes) and press Enter.
   • The Microsoft Store will open, and after a few moments, the cache will be cleared. Try downloading apps from the Store again.
2. Use DISM to fix corrupted Windows Update files: Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support
3. Run Windows Update troubleshooter: Windows provides a built-in troubleshooter that can automatically detect and fix common Windows Update problems.
4. 
   1. Reset the Windows Update components: Sometimes, the Windows Update components can become corrupted, leading to issues with updates. You can reset these components by following these steps:
   • Press the Windows key + X and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)."
   • Type the following commands one by one, pressing Enter after each: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver
   Copy

       **ren C:\Windows\SoftwareDistribution SoftwareDistribution.old** 
   
   

ren C:\Windows\System32\catroot2 catroot2.old

   
   Copy
   

**net start wuauserv** 

net start cryptSvc

net start bits

net start msiserver

   
   - After running these commands, restart your computer and try updating again.
   
   1. Clear the Microsoft Store cache: If you're experiencing issues with the Microsoft Store, clearing its cache might help. Here's how to do it:
   
      - Press the Windows key + R to open the Run dialog box.
      
      - Type "**wsreset.exe**" (without quotes) and press Enter.
      
      - The Microsoft Store will open, and after a few moments, the cache will be cleared. Try downloading apps from the Store again.
      
   1. Use DISM to fix corrupted Windows Update files: **[Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support](https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e)**
   
And nothing has worked.. I have the CBS folder but not entierely sure what to read from it to understand what's going on.

I also have the following lines in a file in the Software Distribution folder:

{226E9F14-9857-4785-9C74-67DD843B20FC}	2025-09-10 10:39:10:885-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{DB4E7A2E-90C8-4500-9C46-84862E7DA352}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.178.1.53.0

{C126ABC2-F384-4ACA-A4CD-FF5911C4CD52}	2025-09-10 10:39:10:954-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{80058593-351D-490C-9C52-242A35EAC204}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.51.0

{1C0F64C3-2BCC-4681-A44A-ECAF85E77735}	2025-09-10 10:39:11:007-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{2B986D8B-F307-465E-9796-855FA322C3CE}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.49.0

{A2A30806-A3FA-44A0-9656-0BBCDF7C7D72}	2025-09-10 10:39:11:055-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{846257A7-204D-4426-935B-3B65F9397D7C}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.47.0

{2F424B1C-CF7A-4B3B-A687-2788EF82E437}	2025-09-10 10:39:11:094-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{1525CB39-1244-453C-8993-85C169B5A878}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.45.0

{2BAE96D4-DADE-4AAC-96F3-72CE14A7D41B}	2025-09-10 10:39:11:134-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{A6C6719D-1A9F-4E92-BCB6-A673C3850BCA}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.43.0

{693FDE1F-29AE-4601-9784-0F7BB82220C6}	2025-09-10 10:39:11:198-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{FACE48F1-764C-491F-91BD-B39858BAAED7}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.41.0

{776CA0CA-E7D5-4EA6-A4B5-1E00299A245D}	2025-09-10 10:39:11:252-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{BDA1BE65-2E27-4019-888B-DE4B336BB8BD}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.39.0

{03943767-2934-4077-B1A9-A5B041395086}	2025-09-10 10:39:11:309-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{B821638A-84EC-40F2-9DC2-4EF23E6DA236}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.37.0

{BEF66C4F-10B6-4EC4-9312-9614D7661D1F}	2025-09-10 10:39:11:377-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{E5642614-F917-40A6-8617-E52E5E57E0FE}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.77.1.35.0

{0961D70B-72F0-43AB-A881-01298E03CFFF}	2025-09-10 10:39:11:434-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{F70A8ABC-5C81-4BD3-9AF0-292EC117382F}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	d12YX3JQGEmh1GMi.176.1.33.0

{A8D9AA7B-E84F-44E4-AF25-CAD24CB97E40}	2025-09-10 10:39:11:490-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{A7B60DB9-17A3-4F8F-BD53-888644945A7D}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	GgO4/0EIT0W3jP50.44.1.31.0

{AC34AC92-7026-46E4-BB9A-F324D8033AC8}	2025-09-10 10:39:11:552-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{79C77B56-A6D7-443A-AC8C-A7173F055171}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.43.1.29.0

{00C24D5B-F5D8-40B9-9997-7FD3882CFB54}	2025-09-10 10:39:11:606-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{9D714152-ABAD-44CD-A57B-CAC98A3AB547}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.31.1.27.0

{BE10BEAB-E0E2-423A-8B20-A1D61129D1EE}	2025-09-10 10:39:11:660-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{6FF8F653-A9BB-47CE-B012-A25A89B97166}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.43.1.25.0

{A5BB57A2-40D4-48E8-9A47-E6249962CA08}	2025-09-10 10:39:11:708-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{56061A21-2EFD-414A-9A4C-B2EDC93B98A6}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.31.1.23.0

{6EA94A9F-4CF4-4384-882C-7CB1DBFB7596}	2025-09-10 10:39:11:753-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{5550ADE1-6D7D-430D-B3CD-B152846D1713}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.43.1.21.0

{F78A457C-06BF-42EF-B115-5CFD10BFE025}	2025-09-10 10:39:11:812-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{B905BC83-EDB1-4EB3-A920-1D2DEF2215BE}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.43.1.19.0

{A74391AE-E6F2-4AC7-B959-70D07C1C8A70}	2025-09-10 10:39:11:863-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{CEAAC2FC-9CA9-4BEB-AEFB-4DA5926163A3}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	6Sg7Aswlakm4ZS6q.31.1.17.0

{87CF2EEA-C2F7-4159-828B-708FAEEF76F1}	2025-09-10 10:39:11:914-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{253D5AD8-C85F-4223-9336-210395BFBFAA}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	w6uiWbiPVkuJJeWW.11.1.15.0

{C61B6C22-300F-4D61-A891-213E0124F1C6}	2025-09-10 10:39:12:020-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{BF5E9860-26C8-4460-AD14-EF95A5E2FBD4}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	CRx5tEm6/Emxvk/M.11.1.13.0

{57FD93F6-A94B-4F4B-9039-EC4798595B7F}	2025-09-10 10:39:12:081-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{E21EDDAF-33A5-4003-88C5-9B7F9EF9C583}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	CRx5tEm6/Emxvk/M.11.1.11.0

{9F8DC769-7E93-448C-8A00-96FAC5A9E1FE}	2025-09-10 10:39:12:124-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{02D89DA4-9DAC-427C-9D96-8DD66A1E1B35}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	CRx5tEm6/Emxvk/M.11.1.9.0

{D31BC028-3AE7-46C8-A596-4692134F339A}	2025-09-10 10:39:12:163-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{614C6C45-59B3-47C7-A59D-8B2D190E774E}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	CRx5tEm6/Emxvk/M.11.1.7.0

{C6C4A572-5786-444C-AD5E-BB9B0BBE0E5E}	2025-09-10 10:39:12:284-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{11BA7D1D-16B5-48AD-B146-3E905A259E03}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	CRx5tEm6/Emxvk/M.11.1.9.0

{B4D2D66C-E258-49AC-B458-DBD2CB5BCEFE}	2025-09-10 10:39:22:827-0500	1	161 [AGENT_DOWNLOAD_FAILED]	101	{77787B44-BBD5-4005-B398-EB4C572C3176}	1	80004002	MoUpdateOrchestrator	Failure	Content Download	Error: Download failed.	nmbyT7zXPk+MwW+Z.10.1.61.0

Answer 1

Thank you Ben. The Windows update Engine has failed to open the package:

	Line 7866: 2025-09-10 10:28:47, Info                  CBS    InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
	Line 7867: 2025-09-10 10:28:47, Info                  CBS    Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
	Line 7868: 2025-09-10 10:28:47, Info                  CBS    Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

A repair install would also likely fail, but please try the same and let me know.

Please try a repair install as the next step. It keeps everything, including apps and files, and reinstalls Windows.

Repair Install Windows 11 using an ISO file

https://www.yourwindowsguide.com/2021/08/repair-install-windows-11-using-an-iso-file.html

1. Download Windows 11 ISO file from the following link:

https://www.microsoft.com/software-download/Windows11

2. Under Download ISO file, select Windows 11.
3. Click Download and choose the Language in which Windows is installed.
4. Click 64-bit Download to start the download.
5. When downloaded, open the ISO file, and run Setup.exe to start the upgrade.

Answer 2

Hi,

I'm Sumit, here to help with your query on the Microsoft Q&A forums.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Let me check the CBS log. Please let the update fail once. Then.

Right-click on the CBS.log file and select Copy.

Paste it to your desktop.

Go to your OneDrive account and upload CBS.log from the Desktop.

Share the link of it and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.