Inquiry: Contact Method for Website Blocking Cases in Microsoft Edge

Question

Dear Microsoft Edge Support Team,

My website was previously blocked on Microsoft Edge but has since been unblocked. While the issue is resolved now, I would like to know the proper procedure in case the same situation happens again in the future.

Is there an official channel, hotline, or form to contact Microsoft when a website is blocked?

What is the recommended process to request a review or re-evaluation if a legitimate website is flagged?

I would appreciate your guidance so I can be prepared if this occurs again.

Thank you very much for your support.

Best regards, jin

Answer 1

Hi!

There is no public hotline/phone number/email you can use the Microsoft forms:

1. If your site is flagged in the future:

• Report a site as safe (request a review): https://www.microsoft.com/en-us/wdsi/support/report-unsafe-site
• Choose “I think a website is safe”.
• Enter your URL, details, and submit.
• Review time (usually within 24–48 hours).

2. If the block is due to malware/phishing

• Go to: https://www.microsoft.com/wdsi/filesubmission
• Used when SmartScreen/Defender is flagging files or downloads on your site.

In any case that is has been blocked or flagged:

1. Confirm the block reason
   • Edge usually says: “This website has been reported as unsafe” (phishing/malware) or “This site is not secure” (SSL/HTTPS issues).
2. Request a review via the official form (links above).
3. Prepare evidence
   • Screenshots of the warning.
   • Proof of ownership (your domain, business info).
   • A statement confirming the site is clean and legitimate.
4. Check your site health before submitting
   • Scan with VirusTotal.
   • Verify SSL is valid and all pages load over HTTPS.
   • Run a malware scan on your hosting.