Not eligible issue

Question

I always try to make azure trial account and pay as you go account but its always so that you are not eligible for the account i don't know why this shit is happening only with me i am totally frustrated with this i used my kotak card to sign up but its showing that you are not eligible for the the account, sir please resolve my issue

Answer 1

Hi Umair khan,
Thanks for posting your question in Microsoft Q&A

There are some common reasons like Unsupported Card Types, Card Restrictions, Address Mismatch, Region-Specific Restrictions

Check Payment Method: Ensure that the cards you're using allow international transactions and have sufficient funds or credit limits. Contact your bank if you're unsure and make sure your cards have below limitations

• check recurring payments are enabled on the card.
• Hong Kong Special Administrative Region and Brazil don't allow the use of debit cards. They support only credit cards.
• India supports debit and credit cards through Visa and Mastercard.
• You can't use virtual cards to pay your Azure bill.
• Prepaid cards (also known as stored value cards, Visa gift cards, MasterCard gift cards, etc.) are not accepted as valid payment instruments.

Refer document for supported credit and debit cards: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/supported-payment-methods

Eligibility Issues: Make sure to check if your organization type qualifies for Azure services. Certain organizations (like nonprofits without legal status, educational institutions, or governmental entities) may not be eligible.

Previous Accounts: If you've tried signing up before with the same details or payment method, that could affect your eligibility as well.

Sign out of all Microsoft accounts and use a fresh browser session or incognito mode

Referral documents:

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troublesh…

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/troubleshoot-declined-card?wt.mc_id=knowledgesearch_inproduct_azure-cxp-community-insider

To better understand the issue, please provide the necessary details; this will help us assist you more effectively.

• What type of organization are you registering as (e.g., individual, non-profit, business, etc.)?
• Have you previously registered for any Azure services or accounts with the same payment method or personal details?
• Is your payment card registered in a country that's eligible for Azure services? and enabled for international transactions?
• Are there any specific error messages you received during the registration process?

I hope the provided answer is helpful, do let me know if you have any further questions on this Please accept as Yes and upvote if the answer is helpful so that it can help others in the community.