Hi, good day!
I'll be asking a few questions so I can have a better idea what solutions to provide.
- When was the last time it worked properly?
- Have you made any changes to your computer recently?
- Can you take a screenshot of the issue and post it in your next response? Note: Don't include any personal information or sensitive data as Microsoft Q&A is a public forum.
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.