Windows 11 unexpected shutdown errors

Question

Over the past couple of days, my pc has seemingly randomly and unexpectedly crashed and restarted itself without going to any kind of bluescreen. I thought it was from playing a game at first, but it later happened when the only applications I had open were google chrome and apple music. The reliability tool describes it as an unexpected shutdown, these are the details:

Problem Event Name: BlueScreen

Code: 133

Parameter 1: 1

Parameter 2: 1e00

Parameter 3: fffff804bb9c43b0

Parameter 4: 0

OS version: 10_0_26100

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.26100.2.0.0.256.48

Locale ID: 2057

These are the files that describe the problem; https://drive.google.com/drive/folders/1CYJ7MDaQKstZ4vN6IbOBgoF1gQkZxkWA?usp=sharing

Answer 1

Hi. I'm David, and I'm happy to help you.

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The minidump indicates the driver "amdkmdag.sys" as the cause of the crash. This driver belongs to your AMD graphics card.

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I suggest performing a clean install of the AMD graphics driver as instructed below.

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Download the latest driver for your graphics card from the AMD website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

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DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

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AMD driver download: https://www.amd.com/en/support/download/drivers.html

(Run the downloaded file and follow the on-screen instructions to install the driver.)

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See if the system will work stably after this.

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If the crash occurs again after doing this, share the minidump it created.

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If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

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Feel free to ask back any questions.

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