Bitlocker Is Not Working

Question

I got the famous bitlocker blue screen and I enter in my key and then it says shut down pc. I shut it down and everytime i boot it back up it returns with the same screen. Its been an hour now and im really frustrated because i dont know what to do. Please help.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Try turning off BitLocker permanently using the method below.

On the BitLocker recovery screen, select 'Skip this drive' at the bottom of the screen or press the ESC key on your Keyboard.

On the recovery environment screen, select Advanced Options > Command Prompt.

(If your device does not boot into the WinRE, you may need to create a Windows 11 USB Bootable installation media and follow the steps).

1. Run the command below to unlock your drive.

manage-bde -unlock C: -recoverypassword 48-digit-key

Replace C: with your drive letter. In WinRE, the drive letter may not be C:

Type BCDEDIT to know the OS partition drive letter and use the drive letter to unlock it.

Then, replace 48-digit-key with the actual BitLocker recovery key in your Microsoft account.
Once unlocked, use the command below to turn off BitLocker encryption.

manage-bde -off C:

Same, replace C: with your drive letter.

After decryption, see if you can boot your device normally. Or at least we can try other recovery options from the WinRE.

Let me know if you still need more help.