Hi, I'm John! I will help you with this.
To help narrow down the issue:
- Could you tell me a bit more about what happens during the installation? For example, do you see any error messages or does the setup just stop partway through?
- What troubleshooting steps have you already taken? This will help me avoid recommending them again.
In the meantime, you can try disabling any antivirus software, restarting the installation after making sure your PC is connected to the internet and has enough free space. If you’re upgrading, it also helps to disconnect any unnecessary USB devices.
For more troubleshooting please see "Get help with Windows upgrade and installation errors" https://support.microsoft.com/windows/get-help-with-windows-upgrade-and-installation-errors-ea144c24-513d-a60e-40df-31ff78b3158a
If the issue persists, please provide more details by answering my questions.
Click "Add comment" below to let me know.
Regards,
John J.D.