Cyclecloud Error Notification - How to manually remove the error notification?

Question

Hi Support,

I have create a new user but for some reason i got the error below:

Unable to add user 'StefanoM': Failure to run `useradd`: b'useradd: cannot create directory /shared/home/StefanoM' (12)

However, when i check the machine, the users was successfully created.

I beleive i can ignore this as I assume there might be some timeout from the UI side when this was being process in the backend, but i wanted to have a clean dashboard (free of error messages).

I also did restarted the cycecloud service hoping the web UI will fetch the new configuration but it seems the error is still there.

Answer 1

Hi Jason Gumarang

To troubleshoot useradd issues, please verify if the shared storage is properly mounted and accessible at /shared/home. Also check if directories can be created there without errors and review the permissions and ownership of /shared/home to ensure the useradd process has write and execute rights.

Also, confirm there is enough free disk space and available inodes, and look for any existing directories or accounts for “StefanoM” that might cause conflicts.

At the end please check system and CycleCloud logs for errors related to storage, permissions, or resource exhaustion during the operation.

Verify /shared/home is mounted and writable. Check permissions and ownership ensure write & execute permissions. Confirm free disk space and availability with df commands. and look for any existing conflicting user directories or accounts.

Review system and CycleCloud logs for error details.

1. Azure CycleCloud User Management: https://learn.microsoft.com/en-us/azure/cyclecloud/how-to/user-access?view=cyclecloud-8
2. Common issues: Staging resources https://learn.microsoft.com/en-us/azure/cyclecloud/common-issues/staging-resources?view=cyclecloud-8
3. CycleCloud Cluster Debugging: https://github.com/bwatrous/ccdebugging

Regards

Himanshu