Error code: AADSTS5000225

Question

Error code: AADSTS5000225

Michel Gouzee 0

Hi

I've wanted to start over with some Azure training and wanted to access my account; which apparently has been deactivated.

I've no idea how long it's been locked out, nor how I can create a new tennant as all attempts to reach azure are returning the same blue screen.

How can I proceed ?

VEMULA SRISAI 13,415 Reputation points Microsoft External Staff Moderator

2025-09-15T18:18:42.75+00:00
Hello Michel Gouzee,

Thank you for posting your question in the Microsoft Q&A Forum.

I understand you’re trying to start fresh with Azure training, but your previous tenant is deactivated.

When a tenant is inactive:

After 200 days of inactivity, Microsoft blocks the tenant, and you will see error like the “Error code: AADSTS5000225” you mentioned.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

Next steps:

If your tenant has only recently been blocked (less than 20 days), it may still be possible to reactivate it. In that case, please share the following details via private message so we can check and attempt reactivation:

Tenant ID or Domain Name

Contact phone number (with +Country code)

Affected Account Email address

Country and Time Zone

Correlation ID and Timestamp from the sign-in failure

If the tenant has been blocked for more than 20–30 days, it is permanently deleted. In this case, you cannot restore it, but you can create a new tenant by signing into Azure Portal with your Microsoft account.
Michel Gouzee 0 Reputation points

2025-09-16T12:12:47.76+00:00

Hi

It seems to have been reactivated somehow. I'm not sure what exactly happened, but it's working. Thanks for the help tho.

1 answer

Your answer

VEMULA SRISAI 13,415 Reputation points Microsoft External Staff Moderator

2025-09-15T18:18:42.75+00:00

Hello Michel Gouzee,

Thank you for posting your question in the Microsoft Q&A Forum.

I understand you’re trying to start fresh with Azure training, but your previous tenant is deactivated.

When a tenant is inactive:

After 200 days of inactivity, Microsoft blocks the tenant, and you will see error like the “Error code: AADSTS5000225” you mentioned.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

Next steps:

If your tenant has only recently been blocked (less than 20 days), it may still be possible to reactivate it. In that case, please share the following details via private message so we can check and attempt reactivation:

Tenant ID or Domain Name

Contact phone number (with +Country code)

Affected Account Email address

Country and Time Zone

Correlation ID and Timestamp from the sign-in failure

If the tenant has been blocked for more than 20–30 days, it is permanently deleted. In this case, you cannot restore it, but you can create a new tenant by signing into Azure Portal with your Microsoft account.
Michel Gouzee 0 Reputation points

2025-09-16T12:12:47.76+00:00

Hi

It seems to have been reactivated somehow. I'm not sure what exactly happened, but it's working. Thanks for the help tho.

Answer 1

Michele Ariis 7,215 MVP Volunteer Moderator

Hi, error AADSTS5000225 = Tenant blocked due to inactivity (not your user): after ~200 days of inactivity, the tenant is put in “blocked” status, and after ~20 days it is permanently deleted; if you are still within the 20-day window, you must open a Microsoft support ticket requesting reactivation, indicating your Tenant ID and domain; if the window has passed, you cannot recover: sign out, open portal.azure.com in InPrivate, log in with your Microsoft account and create a new tenant (Sign in > Manage tenants > Create), then continue with the training; if the portal continues to send you to the blocked tenant blue screen, change directory upon login (option “Sign in to an organization” → use another tenant or create a new one) or open the ticket from Support without accessing the blocked tenant.

Michel Gouzee 0 Reputation points

2025-09-15T13:19:13.25+00:00

How can I open a microsoft ticket ?

I don't really have a domain. This is a personal account.
Michele Ariis 7,215 Reputation points MVP Volunteer Moderator

2025-09-15T13:29:48.8566667+00:00

Sign in with your personal Microsoft account to the Azure portal, open Help + support → Create a support request, pick Service = Microsoft Entra ID, Problem type = Tenant administration, Category = Reactivate/Unblock tenant (AADSTS5000225), and provide your Tenant ID or the default domain <name>.onmicrosoft.com (you don’t need a custom domain); if you don’t know the Tenant ID, go to entra.microsoft.com → your profile → Switch directory, select the blocked directory and copy the Directory (tenant) ID; if you can’t access the portal at all, use the “create an Azure support request without signing in” page or phone support for Azure account & subscription and ask them to reactivate the blocked tenant linked to your Microsoft account.

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Error code: AADSTS5000225

1 answer

Your answer