Imagepullbackoff

Question

Imagepullbackoff

Inzemam ul haq 0

Hi team,

im getting this error pls help me out
Thanks in advance

Failed to pull image "demoaksworkshop.azurecr.io/rating-api:latest": [rpc error: code = NotFound desc = failed to pull and unpack image "demoaksworkshop.azurecr.io/rating-api:latest": no match for platform in manifest: not found, failed to pull and unpack image "demoaksworkshop.azurecr.io/rating-api:latest": failed to resolve reference "demoaksworkshop.azurecr.io/rating-api:latest": failed to authorize: failed to fetch anonymous token: unexpected status from GET request to https://demoaksworkshop.azurecr.io/oauth2/token?scope=repository%3Arating-api%3Apull&service=demoaksworkshop.azurecr.io: 401 Unauthorized]

Br,

Inzemam.

Nikhil Duserla 9,940 Reputation points Microsoft External Staff Moderator

2025-09-17T17:29:46.2833333+00:00

Hello @Inzemam ul haq,Checking to see whether you have resolved the issue with the solution provided above, or if you need any further assistance, please let us know. We are happy to help.
Inzemam ul haq 0 Reputation points

2025-09-18T11:23:26.9866667+00:00

Hi Nikhil

I tried but it didn,t work

now im setting up again from scratch i'll let you know if i face same problem.

Thanks
Nikhil Duserla 9,940 Reputation points Microsoft External Staff Moderator

2025-09-18T15:48:43.4066667+00:00

Hello @Inzemam ul haq,

Thank you for the update. Let me know if any assistance required.
Nikhil Duserla 9,940 Reputation points Microsoft External Staff Moderator

2025-09-22T18:42:14.84+00:00

Hello @Inzemam ul haq,

Has the issue been resolved? If not, I’m here to assist you further. If it has been resolved, please consider accepting the answer as a token of appreciation. And if you found it helpful, don’t forget to give it a thumbs up 👍

1 answer

Your answer

Nikhil Duserla 9,940 Reputation points Microsoft External Staff Moderator

2025-09-17T17:29:46.2833333+00:00

Hello @Inzemam ul haq,Checking to see whether you have resolved the issue with the solution provided above, or if you need any further assistance, please let us know. We are happy to help.
Inzemam ul haq 0 Reputation points

2025-09-18T11:23:26.9866667+00:00

Hi Nikhil

I tried but it didn,t work

now im setting up again from scratch i'll let you know if i face same problem.

Thanks
Nikhil Duserla 9,940 Reputation points Microsoft External Staff Moderator

2025-09-18T15:48:43.4066667+00:00

Hello @Inzemam ul haq,

Thank you for the update. Let me know if any assistance required.
Nikhil Duserla 9,940 Reputation points Microsoft External Staff Moderator

2025-09-22T18:42:14.84+00:00

Hello @Inzemam ul haq,

Has the issue been resolved? If not, I’m here to assist you further. If it has been resolved, please consider accepting the answer as a token of appreciation. And if you found it helpful, don’t forget to give it a thumbs up 👍

Answer 1

Hello @Inzemam ul haq,

Are you trying to pull the image from Azure Container Registry (ACR)? If so, please verify the following:

Image Availability: Ensure the image exists in the ACR and that the image name and tag are correct.

Platform Compatibility: Confirm that the image supports the platform (e.g., OS/architecture) you're trying to run it on.

Authentication: The error you're encountering might be due to authentication issues, which typically occur when attempting to pull from a private ACR without the necessary credentials.

Cluster Access to ACR: Make sure your AKS cluster has appropriate access to the ACR. You can achieve this using one of the following methods:

Azure AD integration between AKS and ACR

Service principal with pull permissions

Managed identity (recommended for AKS)

I would suggest referring this link- https://learn.microsoft.com/en-us/troubleshoot/azure/azure-kubernetes/extensions/cannot-pull-image-from-acr-to-aks-cluster

Let me know if you need help.

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Imagepullbackoff

1 answer

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