Microsoft Account not adding new device

Question

A few problems recently (started about 9/14/25). First, got a new computer for my office. It has WIN10 pro. Update states that it is ready for the free WIN11 upgrade but not giving a button to start the download. Second, when I go to my Microsoft Account, The device is not immediately detected and immedialety added to My Devices. Cannot add manually. I need to link the license to my Microsoft Account. I also had issues with the Authenticator with this device. I had to purchase a new license because the old key would not work with the new mobo. The Authenticator failed. I had to use slmgr commands to install the license key. My machine/computer has the license installed correctly. This issue seems to be a Microsoft Account problem and a windows update problem all at the same time. I then noticed 9/17/25 that the support website says that phone support and other support is not working correctly. WHAT is going on? Is this all a Microsoft problem? Is there any other way to link my new computer to my microsoft account?

Answer 1

1

If the Windows 11 upgrade is not avaialble in the updates section in the Settings app, click your Start Button, then just type winver and press Enter, please provide a screenshot of that window.

2

Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Infomration window.