Help (BUG)

Question

Hello, I would like to know what is happening so I can try to log into my account. I have already logged in many times with an email, but now it is not working. It appears that it no longer exists, but when I try to create an email with it, it says that it already exists.

Answer 1

Thank you for letting me know.

You can contact Microsoft Support to have it check.

I just want to be upfront, Microsoft Support agents do not have direct access to accounts.

Contact Microsoft Support:

Use another personal Microsoft account you currently have access to or one you can create:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account) you currently have access, or click "Contact Support" if you're already signed in.
• In Product and services, select "Windows".
• In Category, select "Technical support."
• Click "Chat with a support agent in your web browser".

Please know that this is a public forum, and I can only provide information.

Answer 2

Thank you for letting me know.

It sounds like there’s a chance someone may have gotten into your account and removed the Gmail alias, then added an Outlook one instead.

Do you remember seeing any unusual activity, like login alerts or security emails from Microsoft, before this happened?

Answer 3

Thank you for letting me know.

Since you mentioned your account was originally a Gmail address, I recommend trying to sign in directly using that Gmail address on the Microsoft sign-in page, making sure you select the “Use my Microsoft account instead” option if prompted. If it still points you to an Outlook address you don’t recognize, it could mean the account was set up differently than expected, or there may be a duplicate.

The next step I’d suggest is using Microsoft’s account recovery form. https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 You can try it up to twice a day.

After submitting the form, Microsoft will email you the result within 24 hours. If it's not successful the first time, you can try again after 24 hours with any new information you might recall.

Let me know if you have any further questions or concerns.

Answer 4

It worked in finding the gmail but it says that I have to enter a gmail with d******@outlook.com even though I don't have a gmail that is @outlook.com it was @gmail.com

Answer 5

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

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To help narrow down the issue:

Do you remember receiving any security alert before this happened?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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Click "Add comment" to let me know.

Regards,

John J.D.