Windows Boot issue

Question

Hi Microsoft I just have an issue with my laptop

I decided to update my graphics card driver and I found the system doesn’t work well so I made a system restore point to make the system work well I didn’t play with the system restore point settings and I made it manually so I pressed the power button to force it to shut down I know that I shouldn’t do this but I restarted my laptop and I found a message from system restore point that says that it doesn’t restore anything and I pressed undo button that was in the message and it took a long time to boot and suddenly I fount it’s getting me this code: CRITICAL_PROCESS_DIED 0xEF and I tried continue to windows 11 and I was still at the same issue and I tried sfc /scannow it didn’t work and all the commands and I tried to enter the safe mode I couldn’t and startup repair first of any thing it didn’t work and tried to restore the system point it didn’t work I wish that I can make it boot again because it has my projects and my memories of photos and videos

respect

Yassin Mohamed

Answer 1

You are always welcome and I hope it will all be good.

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Based on your inputs, I recommend using a Windows installation media on a USB to repair the issue. To do that, kindly follow the steps below:

 

Note: We need another PC and a USB drive (At least 8GB and make sure there are no files inside as it will reformat the USB) Once you have that, kindly follow the steps:

 

Step 1: Create Windows 11 installation Media

 

Go to this link: https://www.microsoft.com/en-us/software-download/windows11

               

Scroll down and under "Create Windows 11 Installation Media" click "Download Now" then run the Media Creation Tool (the downloaded file)

If you agree to the license terms, select Accept.

 

On What do you want to do? page, select Create installation media for another PC, and then select Next.

 

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 11.

 

This table will help you decide which edition of Windows 11 you’ll choose:

 

On Select which media, you want to use, click USB, and save it to your USB drive.

 

Once done, do the repair kindly follow the steps below:

 

Insert the USB into the affected PC

 

Start the PC, and if you see “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB.

 

When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.

 

In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.

 

Tap or click, advanced options, and then click on Startup repair.