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My pc crashed suddenly

MSTR- E 0 Reputation points
2025-09-18T21:29:27.26+00:00

My system was running fine until suddenly my screen was displaying "your device ran into a problem and needs to restart"

dump

event viewer

Windows for home | Windows 11 | Performance and system failures
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  1. Lester Bernard Reyes 82,025 Reputation points Independent Advisor
    2025-09-18T22:11:12.8466667+00:00

    Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

    As per checking and analyzing the DMP file, there is an error portmaster-kext_v1-1-2.sys, the error is a conflict related to PortMaster. Do you have that particular app? If yes, I recommend uninstalling the app and checking the device again.

    Press the Windows key + R, then type in:

     

    appwiz.cpl

     

    Then hit OK

     

    Look for Portmaster software or related apps, then right-click and uninstall it.

     

    Restart the PC and check.

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