Phone Link Conection Problem

Question

Recently, I am unable to link my phone with my laptop, I tried everything, turning on Bluetooth, deleting link to windows then reinstall it, signing out and in, checking for updates. Nothing seems to work, it keeps showing me that my phone is offline, but literally my phone is connected to wifi with link to windows on. Please if anybody here is able to help solve my problem.

Answer 1

Hi, I'm Julian. Since you have already done some troubleshooting, let's check a few more things:

1. Is the phone showing as "allowed devices" in bluetooth and not just discovered?
2. Does this happen with all connections like wifi and mobile data?
3. Also make sure that the same Microsoft account is signed in on your PC and on the "link to Windows settings".
4. Please clear the cache and data of the Link to Window app on your phone before reinstalling.

For more info and guide regarding this, please click here https://support.microsoft.com/en-us/topic/troubleshooting-the-phone-link-82b6c6aa-544e-d4af-fd5d-2629a2a95835.