Managing personal Outlook.com account settings, security, and privacy
Hi, I'm John! I will help you with this.
Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.
Microsoft Support agent will not be of any help, they will likely recommend you to try the Account Recovery Form and Sign-in Helper Tool, if you haven’t tried it already.
Before contacting support and providing you the steps to do so, could you provide me with the error message you're encountering and the troubleshooting steps you have already tried?
Click "Add comment" to let me know.
Regards,
John J.D.