How to fix this

Question

Need help was playing call of duty and suddenly my wireless WiFi button disappeared, device cannot start code 10 Intel(R) wireless-AC 9560 160MHz

Answer 1

Dear carlos skyles,

Thank you for reaching out to the Microsoft Q&A.

The error "device cannot start code 10" on your Intel Wi-Fi card means that Windows has lost proper communication with the hardware. Since this happened suddenly while gaming, it could be a temporary glitch caused by heat or a power fluctuation, or it could be a driver issue.

You could try solutions below:

1. Perform a full power cycle:
   • Shut down your computer completely. Don't just restart.
   • Unplug the power cord from the wall outlet. If it's a laptop, unplug the charger and remove the battery if it's removable.
   • Press and hold the power button on your PC for about 30 seconds. This drains any remaining power from the motherboard.
   • Plug the power cord back in (and re-insert the battery if you removed it).
   • Turn your computer on.
2. Reinstall the Wi-Fi driver:
   • Right-click the Start button and select Device Manager.
   • Expand the Network adapters section.
   • You should see your Intel(R) Wireless-AC 9560, likely with a small yellow warning triangle on it.
   • Right-click on it and select Uninstall device.
   • A confirmation box will pop up. Crucially, check the box that says "Attempt to remove the driver for this device" (or similar wording). This ensures a clean removal.
   • Click Uninstall.
   • Once it's gone, restart your computer.

I wish this could help. Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.  

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