storage query

Question

I have subscribed to Microsoft cloud storage of 100GB and have used only 72.9GB but I constantly get asked to upgrade to more storage and I have red x against all my one drive files why is this happening

my outlook mail has used around 1GB. so I have plenty storage left, please advise.

Answer 1

Hey there, neil taylor

Please can you tell me what symbol is next to your OneDrive icon on your taskbar?

The icon should either have a red cross next to it, which shows it is a sync error, or a yellow triangle.

Please click onto the OneDrive icon, and it should tell you if there is a sync problem and what the problem is. Please can you let me know what OneDrive is saying?

You can click onto the error and go through the steps on how to fix it. The app should guide you through what you need to do to resolve the problem you are facing.

You can learn more about the different icons and what they mean in this support article here: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2

Hope this helps,
Nathan