Email not working

Question

My email, @mrpawsh.com, is not working. I cannot send / receive emails. It used to be working, but I was not using it for a while.

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Moderator note: personal information (full e-mail address) removed

Answer 1

Hey, sounds like your account might’ve been deactivated due to inactivity. I'd check with your email hosting provider (looks like it might be Gmail/Google Workspace?) to see if the account is still active. Also try logging into webmail directly to see if it works there. If not, reset the password or contact support.

Answer 2

Thanks for bringing this up. Let’s get this sorted out.

Since your email used to work but stopped after not being used for some time, the issue could be with the account itself, the email provider, or the setup in your app.

First, I need to ask a few things to narrow this down:

• Which app or program are you trying to use (Outlook, Mail app in Windows, webmail, or something else)?
• Do you get any error messages when you try to send or receive?
• Can you log in to your email using a browser at mrpawsh.com or through your provider’s webmail page?
• Do you know who provides or hosts your email service (for example, Microsoft 365, Gmail, cPanel/hosting company)?
• Have you recently changed your password, or has the account been inactive long enough that it might be suspended?

As a quick test, please try signing in through webmail. That will show us if the account itself is active or if the issue is just in your app. If webmail works, the next step would be to remove and re-add your account in the app you’re using.

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