Double charge

Question

I have been charged twice 99,00 EUR for the same licence of 5 Office users, i have two not four of them.

it was taken automatically from my MasterCard.

FEB'24, APR'24, JUN'24 & JUL'24

regards,

Michel COSSE

Answer 1

This forum is just a user to user forum, no-one here has any account access, try using this method to contact their support to get a refund for the double payment for the Microsoft 365 subscriptions.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option