Windows Bitlock not resolving

Question

My laptop locked by Windows Bitlock. I've tried twice to unlock it with the device key. The diagnostic and repair cannot find a solution. Is my only alternative to reset?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you have the right recovery key for your device to unlock the drive?

Ensure the BitLocker Recovery key ID on your Microsoft account matches the Recovery Key ID displayed on your device.

On the BitLocker recovery screen, select "Skip this drive" or press ESC key on your keybaord, and your PC will boot into the recovery options window. Select Troubleshoot > Advanced options > Command Prompt.

To unlock the drive, run the command below.

manage-bde -unlock C: -RecoveryKey YOUR-48-DIGIT-RECOVERYKEY

Here, replace C: with your drive letter.

and YOUR-48-DIGIT-RECOVERY key with your actual BitLocker recovery key.

Once the drive is unlocked, run the command below to run off encryption.

manage-bde -off C:

To check the decryption status or the Drive letter that is currently locked, you can run the manage-bde -status command to check the BitLocker status.

If you encounter any other issues or if your PC displays any error message, please share it with us here so that we can provide further insights into the issue.

Answer 2

BitLocker recovery overview

https://learn.microsoft.com/en-us/windows/security/operating-system-security/data-protection/bitlocker/recovery-overview