BSOD Code a

Question

Problem signature

Problem Event Name: BlueScreen

Code: a

Parameter 1: ffff80804e117490

Parameter 2: ff

Parameter 3: 48

Parameter 4: fffff807852fa13b

OS version: 10_0_26100

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.26100.2.0.0.256.48

Locale ID: 4105

Files that help describe the problem

092325-21468-01.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

Minidump File: https://mega.nz/file/npRgyRxL#KmyQhuWGGabpVs84fuELYDd0_ElNM1z6Q7UNQdIZsQE

My laptop constantly crashes, if anyone could help that would be great.

Thanks.

Answer 1

Hi, thank you for patiently waiting. As per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver. To fix the issue kindly follow the steps below:

 

Let us run a clean installation of the Nvidia driver. This is different from doing DDU or updating the driver, as this will remove all entries and replace them with compatible ones. Kindly follow the steps from the link below:

 

https://nvidia.custhelp.com/app/answers/detail/a_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install#:~:text=%20How%20do%20I%20manually%20clean%20install%20the,installation%20process%2C%20close%20any%20programs%20which...%20More%20

 

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

 

Additional note: If the issue persists, and since you have reinstalled Windows, I suggest removing the GPU and placing it into another PCIe port available(This is only applicable if you are using a Desktop PC or an External GPU). However, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 2

Thanks for the response. As for the minidumps, there are only 2 from a couple of weeks ago, no other recent files. I copied the system logs from event viewer here. https://1drv.ms/u/c/30e4cd04e5a642b0/EZDx8yGRrJlEiBRejEFPxzYB9yLJ0JfJTH7Z9SUJsnTbpA?e=1LqnpF Here is my Minidump folder

https://1drv.ms/f/c/30e4cd04e5a642b0/EqoJIlT6JHJDjIbGZgsl10IBBaP7cNc2wHCXHXDPQJ1I8g?e=zS9Krb

Answer 3

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Can you further check if you have more Minidump files on the PC? As per checking the Minidump files, it is only displaying general errors. In addition, can you please check the System logs on the PC so I can further examine the root cause of the issue?

To do this, kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of/#.ZFfoIRFByUk

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.