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random shutdowns on pc

Thành Lâm Nguyễn 20 Reputation points
2025-09-24T13:51:39.61+00:00

Hello. My pc has been shutting down randomly(black or white screen without working) for a few days now. I checked event viewer and it said I had a critical error event 41 kernel-power so I figured that must be the problem. I tried a lot of things but nothing worked. A few minutes ago, the pc judt got black screen-ed again but there was nothing in the event viewer. Also, 2 of my old vpns(which I deleted) show an error message everytime I turn on the pc. I can give you my minidump files if needed

Windows for home | Windows 11 | Performance and system failures
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  1. Thành Lâm Nguyễn 20 Reputation points
    2025-09-25T05:32:51.5766667+00:00

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  2. David-M 115.3K Reputation points Independent Advisor
    2025-09-24T14:25:03.46+00:00

    Hi. I'm David, and I'm happy to help you.

    This behavior can occur for several reasons. It is necessary to investigate.

    Please share the minidump files.

    These files are in C:\Windows\Minidump.

    Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

    Then, post the link to the ZIP file here so I can have a look.

    I await your reply.

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