Renew Certification Button is disabled

Question

Hi,

My AI-102 certification is set to expire on 28 September 2025, but the 'Renew Certificate' button is disabled. Please help me resolve this as soon as possible so that I can renew it before the deadline.

Thanks.

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

And see:

https://learn.microsoft.com/en-us/answers/questions/5552972/unable-to-take-certification-renewal-assessment

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Below is the reply from Microsoft : 

Microsoft is currently working on a system update that may temporarily affect the renewal process for this certification. 

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