I need Admin Access.

Question

Setting up new HP laptop for Business/School use. I am the admin. I am wanting to add and delete apps, but it says must have admin access (which is me) and says my password is wrong. Now I can't access anything to recover/change that password.

Answer 1

If your system is connected work or school account, the policies may be apply by your IT admin.

To manage your system by local account, you can disconnect work or school account from Settings > Accounts > Access work or school.

Answer 2

Hello,

Did you set up your computer right out of the box using your organization email address instead of your personal Microsoft account?

If this is your personal computer, it’s not recommended to use an organization account for the initial setup. Doing so places your device under your organization’s management, meaning your IT administrator has control over certain settings and policies, and is the actual admin, not your user. Typically, organization accounts should only be used to set up devices owned and managed by the organization, not personal devices.

You said you cannot access anything now - please be specific, where are you stuck? Windows sign in page?