Hi. I'm David, and I'm happy to help you.
I suggest doing the following:
Use the system file checker to repair possible corrupted or missing system files.
- Press "Ctrl + Shift + Esc" to open Task Manager;
- Select "Run new task";
- In the "Open" field, type cmd, check "Create this task with administrative privileges", and click Ok;
- Run the following commands at the Command Prompt one at a time:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
dism.exe /online /cleanup-image /startcomponentcleanup
sfc /scannow
Note: Pay attention to the results of the commands to make sure that the procedure was completed successfully or if there was a problem. If you have any problems, let me know the error that was shown.
- Restart the PC and see if the problem is resolved.
If it persists, follow the procedure below.
- Press "Ctrl + Shift + Esc" to open Task Manager;
- Select "Run new task";
- In the "Open" field, type powershell, check "Create this task with administrative privileges", and click Ok;
- Type or paste the following command and press Enter:
Get-AppxPackage -AllUsers Microsoft.Windows.ShellExperienceHost | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- Note if the command will run correctly or will have a red message.
- If you get a red message, you will need to kill the "Windows Shell Experience Host" process in Task Manager and run the command again.
- Restart the PC.
If the problem persists, please let me know, and I will provide another method.
Feel free to ask back any questions.