Compte mal paramétré dans Authenticator

Question

Bonjour,

je dois en plus de mon compte entreprise, déclarer un deuxième compte dans Authenticator, mais ce deuxième compte ne s'est pas initialisé correctement.

Que puis-je faire ?

merci

Answer 1

Hi Henry,

thanks for your answer but, I don't have the possibility to remove my account .

Answer 2

Hello Florent, I'm Henry, and I'd like to offer some insight into your issue. Apologies that I can't respond in your native language, but I’ve translated the content to better understand the context.

I see you want to fix your Authenticator account issue. My recommended solution is to remove the faulty account and add it again.

Step 1: Remove the Faulty Account

1. Open the Authenticator app.
2. Tap the account that is not working.
3. Tap the Settings icon (⚙️) in the top corner.
4. Select "Remove account" and confirm.

Step 2: Add the Account Again

1. In the app, tap the plus icon (+).
2. Choose the correct account type:
   • For a Personal account (@outlook.com, etc.), select it and Sign in.
   • For a Work, school, or other account (like Google), select it and scan the QR code provided on that account's security page on your computer.
3. Follow the final on-screen prompts to verify.
4. Go to the app's Settings and turn on Cloud Backup. This will save your accounts and make it easy to restore them on a new phone.

You can refer this online document Manage User Accounts in Windows

I hope this information and these keywords help point you in the right direction for your research. Let me know how it goes, and if this answer helps, feel free to hit “Accept Answer” so others can benefit too