Realtek Camera Not Working After Windows 11 24H2 Upgrade – Latitude 7400 (VID_0BDA&PID_585B)

Question

Hello,

After upgrading my Dell Latitude 7400 to Windows 11 version 24H2, the integrated camera stopped working. I’ve spent several hours troubleshooting and would appreciate guidance from Microsoft or the community.

🧠 Context:

Device: Dell Latitude 7400

Camera Hardware ID: USB\VID_0BDA&PID_585B&REV_8710&MI_00

Windows Version: 11 Pro 24H2 (in-place upgrade)

Driver Assigned: usbvideo.sys (Microsoft UVC driver)

Driver Version: 10.0.22621.1

Driver Date: 06/21/2006 (intentional legacy timestamp)

⚠️ Problem:

The camera is detected but does not initialize or function.

Windows assigns the generic usbvideo.sys driver, which fails to activate the device.

No OEM driver (Dell or Realtek) binds to this PID natively.

🔧 What I’ve tried:

Blocked usbvideo.sys via registry:

powershell

Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\usbvideo" -Name "Start" -Value 4

Prevented driver updates via Windows Update:

powershell

Set-ItemProperty -Path "HKLM:\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate" -Name "ExcludeWUDriversInQualityUpdate" -Value 1

Tested Dell’s official Realtek IR Camera Driver (TWVGH, version 10.0.14393.11242) — does not recognize PID_585B.

Tried newer Realtek drivers (e.g., 10.0.22000.20362) — INF modification required, but breaks under Windows Update or signature enforcement.

Used pnputil /enum-devices /connected to confirm driver bindings:

Realtek camera → usbvideo.inf

  Secondary device → `oem87.inf` (not functional)
  

🎥 Additional Camera Detected:

Hardware ID: USB\VID_32E6&PID_9221&MI_00

Possibly an IR module or external camera.

Installed manually via oem87.inf, but not operational.

🧪 Other notes:

Attempted to use Dell’s PROD_Start_DriverPack.hta — interface loads but hangs (possibly due to script blocking or missing dependencies).

Device was purchased used via Amazon.ca, but worked fine before the 24H2 upgrade.

❓ Questions:

Can Microsoft confirm whether usbvideo.sys is expected to support PID_585B under 24H2?

Is there a way to force a compatible UVC driver or bypass the default binding?

Can a signed Realtek driver be provided or requested via Windows Update Catalog?

Is there a known regression in 24H2 affecting Realtek camera modules?

Any help or insight would be greatly appreciated. I’m open to scripting, registry edits, or manual driver deployment if needed — but ideally seeking a signed, persistent solution.

Thanks in advance, Christian

Answer 1

Simples, you have updated from the wrong sources, and in any case 24H2 is an optional and not critical aupdate.

Win11 by default only installs critical security updates, unless you made the mistake of selecting “Get latest updates” which includes drivers.

See your laptop/PC makers support to update both bios and makers drivers.

There should be a shortcut to that makers update utility on your system.

Then set Bios to defaults & Pwr to balanced. At the end of the day shutdown, do not leave in sleep.                                                                                                              

Do NOT update from any other source inc Device Manager

You only need to set the Advanced options for notify & Time, then leave win update to do its own thing.

In your case Dell support specific to your Tag# fir Bios/driver updates. They even have a diagnostics utility