Click on start menu and type Windows Update, see if you have any pending update.
Also click on the start menu and type msinfo32
Open System Information
Take a screenshot and upload it here, this will help find the audio driver for your system model
fix audio problems
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 5%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
norman chipps
10
Reputation points
lost audio after update says no output device found
Windows for home | Windows 11 | Devices and drivers
3 answers
Sort by: Most helpful
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Jonathan Deives 59,915 Reputation points Independent Advisor2025-09-27T14:35:10.28+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 50%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Seipati Mavimbela 0 Reputation points2025-09-28T11:56:18.9433333+00:00 I'm unable to make calls via whatsapp app on my laptop. Not sure which audio to use please help
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Seipati Mavimbela 0 Reputation points
2025-09-28T12:02:29.2466667+00:00 Second screen