Admin Account

Question

My admin account was deleted. I am stuck and cannot make not even one change. Can someone please tell me where, how and who can fix this for me.

Answer 1

On this computer, it doesn't have an admin at all, or it has an admin, but you don't know the password?

If it doesn't have admin at all, there's a way to recover admin access.

Hold down Shift key while you choose Windows restart, then go to Troubleshoot > Advanced Options > Startup Settings, click on restart, then choose option 4.

When prompted for password, leave it blank and enter.

When you are in safe mode, hold down windows + r keys, type in netplwiz and press enter.

Then double click on your username, go to Group Membership tab, make it admin.

Restart, log back into your user. You should now have admin access.

Answer 2

If your admin account has been deleted, you will need to recover access through Microsoft's support channels. Here are the steps you can take:

1. Confirm Account: First, ensure you are using the correct account. Try signing in with any previously used email account.
2. Submit a Support Request: If you cannot regain access, you can submit a support request:
   • Go to the Microsoft 365 support page.
   • Select "I can't sign in or access my tenant."
   • You may need to verify your identity and ownership of the organization through official business documentation or domain ownership.
3. Contact IT Partner: If a Microsoft partner created or manages your tenant, reach out to their support team for recovery assistance.

If you are still unable to resolve the issue, consider contacting Microsoft support directly for further assistance.

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References:

• Tenant access recovery
• Solve account access problems